That the following actions be taken with
respect to the Building Permit Review Internal Audit Report:
a)
the
above-noted audit report issued in January 2018, BE RECEIVED and the
recommendations BE IMPLEMENTED, as appropriate;
b)
the
submissions of Councillor M. van Holst BE REFERRED to the Managing Director, Development and Compliance Services
and Chief Building Official in order to meet with London Hydro to investigate
the feasibility of the implementation of a system similar to London Hydro’s
“Builders’ Portal” to automate portions of the building permit approval
process;
c)
the Civic Administration BE DIRECTED to bring forward an
addendum report in June of this year with respect to this audit, including
specific details of an action plan for implementation of the above-noted
recommendations; and,
d)
the Civic Administration BE REQUESTED to collaborate with
other service areas, specifically the Service London Team, related to the
creation and implementation of a customer service survey in order to better
understand the service perception in the public and opportunities for
improvement;
it being noted that the attached
documents related to the London Hydro service portal were circulated to
committee members by Councillor M. van Holst.
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